Refund policy

Refund Policy

Thank you for shopping with Vault Press Inc. Every release we produce is a limited-edition collector's item, manufactured to the highest standards in partnership with Precision Record Manufacturing. Please read our refund policy carefully before placing your order.

Damaged or Defective Items

We stand behind every product we ship. If your order arrives damaged or with a manufacturing defect, we will issue a full refund or replacement at no cost to you.

To request a refund or replacement for a damaged item:

• Contact us at customer@vault-press.com within 14 days of receiving your order.

• Include your order number in the subject line.

• Attach clear photos showing the damage or defect to your message.

• Our team will review your request and respond within 2 business days.

Once your claim is approved, we will process your refund to the original payment method or arrange a replacement, depending on availability. Refunds are typically reflected within 5–10 business days depending on your financial institution.

Limited Edition & Numbered Items — General Policy

Because our releases are strictly limited, individually numbered collectibles, we are generally unable to accept returns or exchanges unless the item is damaged or defective as described above.

We encourage you to review all product details, including format, tracklist, and edition size, carefully before purchasing. If you have any questions about a product before ordering, contact us at customer@vault-press.com and we will be happy to help.

Pre-Orders

Pre-orders are charged at the time of purchase. If you wish to cancel a pre-order, you must contact us at customer@vault-press.com before the order has been fulfilled and shipped. Once an order has shipped, our standard damaged-goods policy applies.

Order Errors

If we made an error with your order — wrong item, missing item, or incorrect quantity — please contact us at customer@vault-press.com within 14 days and we will correct it promptly at no charge to you.

Contact

For all refund or return enquiries, email customer@vault-press.com with your order number and we will get back to you within 2 business days.